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Lease-end FAQs

Understand the essentials

Lease-end planning

Return: You may return your vehicle to your local Bentley dealer on or within the final month of your maturity date. Please note, all contractual payments will need to be satisfied upon return.

 

Purchase: If you choose to purchase your vehicle, you may obtain a payoff amount by contacting a Bentley dealer. This payoff will include an odometer statement, the completion of which will ensure that we are able to release the title to your vehicle.

Yes, you will receive several communications from Bentley Financial Services. 120 days prior to your lease-end date, you will receive a brochure with information about the lease-end process, your options, and instructions for assessing any excess wear. 90 days prior to your scheduled maturity date, a Bentley lease-end specialist will contact you to present your lease-end options. 60 days prior to your lease-end date, a Bentley lease-end specialist will assist you with scheduling a complimentary pre-inspection and answer any questions you may have regarding the lease-end process.

You may contact Bentley Financial Services at 1 888 641 6386 (select option 3).

The lease maturity date is the date your vehicle is due to be returned to an authorized Bentley dealer, or alternately, purchased. Details outlining lease maturity are found in your lease agreement or extension agreement, if applicable.

Personal debit cards and bank account information can be used to pay your lease-end bill. Unfortunately, credit cards are not accepted.

Your payoff amount is determined at the time of lease signing. This amount is contractual and not negotiable.

Pre-inspection and inspection

While a pre-inspection is not required, Bentley Financial Services urges that you take advantage of this complimentary service, as it advises you of any necessary repairs that will need to be made prior to your lease-end date to avoid excess wear charges. Repairs must be performed by an authorized Bentley dealer. Please be sure to send in your repair receipt prior to returning your vehicle so that charges for repaired excess wear may be removed.

You may schedule your pre-inspection with AutoVIN, our third-party inspection provider, by calling 1 800 556 2811. One of our Bentley lease-end specialists will also call you to schedule your appointment around 60 days prior to your lease-end maturity date.

A final inspection to determine excess wear will take place at the Bentley dealer, typically within a few days of your vehicle return, by our third-party inspection provider. Excess mileage charges are determined by the terms of your lease agreement.

The dealer cannot determine any excess wear charges on your vehicle. All charges are determined by AutoVIN, our third-party inspection provider.

Returning the vehicle

Contact your authorized Bentley dealer 30 days prior to your lease maturity date to schedule your lease-end vehicle return.

Any aftermarket modifications to your Bentley vehicle will need to be returned to the original specification and condition at the time of lease origination. Any aftermarket modifications to the vehicle that remain at return are subject to charge.

If you are a resident of New Jersey, Connecticut, or Massachusetts, Bentley Financial Services will require a plate return receipt after the return of your vehicle. Be sure to verify with the Bentley dealer if they will be turning in your plates and remitting a return receipt on your behalf.

Please bring both key fobs, owner’s manual, and all removable options and accessories.

Your invoice may include any excess wear that was not repaired prior to return, any excess mileage charge, any property tax charge, any fees remaining on the account at the time of return (e.g., late fees, citations, etc.), and any disposition fee1.

1Except New York Motor Vehicle Lease Agreements executed on or after January 1, 2025.

The disposition fee1 covers reconditioning the vehicle, transportation costs, any associated auction fees and fees to inspect the vehicle. This fee will be waived with another qualifying Bentley Financial Services account.

1Except New York Motor Vehicle Lease Agreements executed on or after January 1, 2025.

At 120 days prior to maturity, information is sent to you explaining excess wear and how to assess it. Because this is for guidance only, the most accurate way to determine your excess wear charges is to schedule a complimentary pre-inspection with AutoVIN. You may schedule your inspection by calling 1 800 556 2811.

You will be charged any mileage in excess of the allotted mileage agreed to at lease signing. You may find detailed information regarding mileage charges in your lease agreement.

Purchase of additional mileage is not offered at this time. Any mileage over your contracted allowance will be billed based upon your lease agreement.

Protection Plan Products

Any excess wear charges from the final vehicle inspection will be reviewed to determine if lease-end coverage applies. Your final invoice will include details of the coverage benefits applied to your account.